SHIPPING TERMS

We ship all items within Germany
and worldwide with our contract partner DHL


SHIPPING TIME GERMANY

The dispatch of the goods takes place after receipt of payment within 2 working days.

The follow delivery time within Germany is generally 1-2 working days.
 

SHIPPING COSTS GERMANY
We charge the shipping and postage costs with a flat rate of 6.99 euros Regardless of weight and number of items.

The extra costs are accepted by starbase8.de

In the case of subsequent dispatches (only within Germany with DHL)
A COD fee of 8,99 Euro will be charged in addition to the postage flat rate.

If partial deliveries are desired, additional port charges are incurred at the same height.

SHIPPING TIME EU EXTERNAL
The dispatch of the goods takes place after receipt of payment within 2 working days.

Delivery times can vary. Usually 2 - 5 business days

For the following countries:
Österreich, Schweiz, Belgien, Niederlande, Schweden, Luxemburg, Spanien, Dänemark, Irland, Italien, Portugal, Finnland a.o.


SHIPPING COSTS EU UNION
We charge the shipping and postage costs with a flat rate of 19.99 euros Regardless of weight and number of items.
If partial deliveries are desired, additional port charges are incurred at the same height.

In the case of a delivery to a country outside the European Community such as Switzerland,
there may be additional costs in the form of import turnover tax.
These may be invoiced to the buyer by the respective authority (customs).


SHIPPING INFO SWITZERLAND, UNITED KINGDOM & LIECHTENSTEIN
In the case of a delivery to a country outside the European Community such as CHE, GBR, LIE,
there may be additional costs in the form of import turnover tax.
These can be invoiced to the buyer by the respective authority (customs)
 

SHIPPING INFORMATION USA

DHL has temporarily suspended shipping to the USA.
According to DHL, this is due to the new US customs policy. 
(As of August 15, 2025)

TAX FREE - VAT is deducted at the end of the order process and is not part of the invoice.
This applies exclusively to our customers to NON-EU COUNTRIES.


RETURNS
We would like to ask you for a smooth procedure for returns,
please contact us by phone or e-mail.
For example, Complaints, you receive from us a prepaid DHL package label, which you can use for a free return delivery.

Please do not send us non-free broadcasts.

Kontakt(at)starbase8.de